Dust Factory Pretoria terms and conditions
Crafting Dreams, One piece of wood at a Time: Get exactly what you want at Dust Factory
Welcome to Dust Factory, where I, personally craft custom furniture and cabinetry.
I don't just drop teams on site and head to the pub; I'm involved in every aspect of the process, from selecting the finest timber and board products to meticulously sandpapering and even cleaning the floors. Quality is my utmost priority, and I believe that the joy of owning a remarkable piece of furniture outlasts any fleeting thoughts of its cost.
If you're searching for something truly unique, whether it's a bespoke kitchen, a cozy bedroom, or a timeless piece of furniture destined to become an heirloom, you're in the right place. Your journey with Dust Factory will be more than just a transaction; it will be a collaborative experience in creating something special that you'll cherish for years to come.
This also means I have limited capacity, I cannot be rushed, I only take on as much as I can cope with at any given time.
Dust Factory Pretoria Terms & Conditions:
1. Payment
1.1 60% non-refundable deposit payable with order.
1.2 25% on inspection of goods at workshop prior to delivery.
1.3 10% on completion of installation
1.4 5% balance on resolution of snag list as per clause 11.
1.5 This Agreement and all related invoices are not intended to be a Credit Agreement and are payable on demand.
1.6 Payment by EFT or cash only.
1.7 Payment of deposit denotes acceptance of Terms and Conditions.
2. Installation Dates, Time Periods and Orders
2.1 Installation dates are an estimation and can be changed for any reason by The Supplier.
2.2 Materials are ordered specifically for Client projects and cancellation of order cannot be made after material orders have been placed and actioned.
2.3 Non-payment of any invoice will lead to an immediate suspension of works, delays shall be deemed to be caused by the Client., Standing time is billable at standard rates.
2.4 Installation periods are based on a standard 40 hour week.
2.5 Over runs and delays caused by Clients, and third party contractors contracted by the client are billable at standard rates.
3. Contract
3.1 This is the full contract, no variations or amendments shall be applicable unless in writing and agreed by both parties.
3.2 Any relaxation of Terms and Conditions does not amount to a waiver of the contract.
3.3 The parties choose the above addresses as Domicillium et Executandi.
3. 4 The parties agree to the jurisdiction of the Small Claims Court for amounts not exceeding R12000.00 and the Magistrates Court for all other amounts.
3.5 The client is responsible for ensuring an adequate supply of electricity and water as required. Any delays caused by lack of electricity and water will be billed at standard rates.
3.6 Any hiring costs of special equipment required to complete the project are for the clients cost.
4. Damages
4.1 The Supplier shall not be held liable responsible for any incidental damages, no matter the reason for occurrence. 4.2 Any claim for damages will be limited to the value of this agreement.
5. Inclusions, Exclusions, Allowances and General Terms
5.1 Anything not specifically quoted for is excluded.
5.2 Any hidden defects found during construction, demolition or any other phase of the project will be subject to extra charges as per our standard rates.
5.3 An allowance of R12 per handle is specified on all cabinetry work.
5.4 To match denotes the same type of wood or material as there is variation in colour and grain in natural materials, The Supplier cannot guarantee an exact shade or colour match.
6. Permissions, Authorities & 3rd Party Contractors
6.1 The Client is responsible for all permissions and legal documentation. Delays caused by failure to do so will be billed at standard rates.
6.2 Any delays caused by contractors employed by the Client, 3rd parties or agents of the Client will be billed at standard rates.
6.3 Any damages caused by 3rd parties will not be the responsibility of The Supplier.
6.4 Permission is granted by the Client for the installation of a sign board not exceeding 600 x 500mm at the entrance to the property for a period of 12 weeks and a temporary banner during the period of the project.
6.5 The Client is to ensure free and unfettered access to the property, delays caused by Security point related issues will be billed at standard rates.
7. Time, Materials and Standard rates
7.1 Callout fee of R550.00 includes the 1st hour on site.
7.2 A standard rate of R365.00 per hour is applicable.
7.3 After hours until 9pm and Saturday daytime are billed at time & a half.
7.4 Sundays and late night calls are billed at triple time.
7.5 All travel costs are for the account of the Client at a rate of R4.70 per kilometre for projects further than 20 kilometres from our base.
7.6 Should materials become unavailable, The Supplier may exchange materials for materials of the same value.
8. Warranties & Guarantees
8.1 Labour and installation is guaranteed for a period of 12 months excluding normal wear and tear and damages caused by negligence or any other reason.
8.2 Warranties supplied by manufacturers do not include The Supplier labour charges.
8.3 The Supplier is not responsible for supplier warranties.
8.4 All warranties and guarantees are void should:
8.4.1 The Client fails to meet any payment deadlines timeously.
8.4.2 The Client unilaterally makes any changes to or cancels the contract.
9. Quotes
9.1 Errors and Omissions excepted.
9.2 Material prices are quoted at current values, any increase in cost will be for the Client’s account.
9.3 Quotations are valid for 7 days from date of issue.
10. Extra’s and Additional Works
10.1 Additional work requested by the Client while The Supplier is on site shall not be considered a variation, alteration or a change of the Terms and Conditions of the contract.
10.2 Extra work requested by the Client or necessitated by hidden faults are billable at standard rates.
11. Inspection and Completion
11.1 Notice of completion shall be deemed to have occurred when final invoice is emailed to client.
11.2 The Client shall, within 24 hours of handover by The Supplier, supply a written snag list in detail. Specific faults and positions to be listed in the format below. If this does not occur, the project will be deemed accepted, completed and satisfactory.
11.2.1 Fault 1 – below stove on kick plate.
11.2.2 Fault 2 – above oven on right hand door.
11.2.3 etc.
11.3 Upon receipt of snag list, The Supplier will arrange a time and date for remedying snags.
11.4 Upon completion of snag list , the project will be deemed accepted, completed and satisfactory.
12. Late Payment
12.1 Administration fees of R500.00 per month will be added to overdue bills.
12.2 Maximum interest added monthly, compounded as specified by the National credit Act will be levied on overdue bills as per Incidental Credit Agreements.
12.3 Any discounts offered become void if payments are not timeously made.
13. Ownership
13.1 All materials remain the property of The Supplier until all invoices are paid in full, the Client consents to removal of such in case of default by the Client.